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Customer Success Manager EN


Type of offer
Paris, France

Who are we?


RusHour is a French company that is reinventing the way restaurants operate to maximize their online success.Today, we help over 3200 restaurants in Europe increase their sales and operate more efficiently by providing them with a centralized location to manage all delivery and click&collect orders from a single tablet and printer. We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers within 15-20 minutes of their location.


By joining RusHour, you will be at the forefront of the rapid evolution of the restaurant industry and the explosion of the online ordering sector.

Who we work with


RusHour works with all meal delivery platforms such as Ubereats, Deliveroo, JustEat, Glovo and dozens of other local platforms, as well as the main cash registers on the market such as Sumup, Cashpad, Zelty.

About the Role


As a Customer Success Manager, your role is to provide exceptional service to our customers by answering questions and finding solutions to problems related to our products and services.


You will make an impact on a daily basis by supporting our diverse clients and partners in the restaurant industry.

Duties and responsibilities


As part of the support team, you will contribute directly to the growth of RusHour :


You will provide exceptional assistance and support to our restaurant partners from the onboarding of new customers to the use of our tools.


You handle incoming requests and always strive to create a positive experience for every customer.

You will participate in the documentation of our internal processes in order to facilitate the onboarding process of our customers.


You participate in the sale of products or services that could better meet the needs of customers.

What you bring to the role


You have excellent organizational skills, enjoy understanding your customers' data and respect internal processes.

You know how to adapt quickly to your environment and are a force of proposal.

You have excellent verbal and written skills.

You are looking for a formative opportunity and are highly motivated to exceed your goals without fear of failure.

Bonus: You are familiar with the restaurant business.

What we offer


Join an ambitious team in the rapidly changing FoodTech sector.

To have a direct impact on the performance and daily life of the restaurant owners we support.

Market-leading SaaS software with an exciting diversity of customers and partners.

An attractive compensation package that values your impact on the business.


Key words: leadership, professionalism, teamwork, problem solving and communication.


Apply today!

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