Google Tag Manager -->

Customer Success Manager EN

Sales

Type of offer
CDI
Location
Paris, France

Who are we?

 

RusHour is a French company that is reinventing the way restaurants operate to maximize their online success.Today, we help over 3200 restaurants in Europe increase their sales and operate more efficiently by providing them with a centralized location to manage all delivery and click&collect orders from a single tablet and printer. We envision a future where most restaurants operate multiple virtual brands within the same kitchen and deliver to customers within 15-20 minutes of their location.

 

By joining RusHour, you will be at the forefront of the rapid evolution of the restaurant industry and the explosion of the online ordering sector.

Who we work with

 

RusHour works with all meal delivery platforms such as Ubereats, Deliveroo, JustEat, Glovo and dozens of other local platforms, as well as the main cash registers on the market such as Sumup, Cashpad, Zelty.

About the Role

 

As a Customer Success Manager, your role is to provide exceptional service to our customers by answering questions and finding solutions to problems related to our products and services.

 

You will make an impact on a daily basis by supporting our diverse clients and partners in the restaurant industry.

Duties and responsibilities

 

As part of the support team, you will contribute directly to the growth of RusHour :

 

You will provide exceptional assistance and support to our restaurant partners from the onboarding of new customers to the use of our tools.

 

You handle incoming requests and always strive to create a positive experience for every customer.

You will participate in the documentation of our internal processes in order to facilitate the onboarding process of our customers.

 

You participate in the sale of products or services that could better meet the needs of customers.

What you bring to the role

 

You have excellent organizational skills, enjoy understanding your customers' data and respect internal processes.

You know how to adapt quickly to your environment and are a force of proposal.

You have excellent verbal and written skills.

You are looking for a formative opportunity and are highly motivated to exceed your goals without fear of failure.

Bonus: You are familiar with the restaurant business.

What we offer

 

Join an ambitious team in the rapidly changing FoodTech sector.

To have a direct impact on the performance and daily life of the restaurant owners we support.

Market-leading SaaS software with an exciting diversity of customers and partners.

An attractive compensation package that values your impact on the business.

 

Key words: leadership, professionalism, teamwork, problem solving and communication.

 

Apply today!

Please fill out your contact information and share your resume
with us using the form below.

Maximum file size 10MB.
Downloading...
fileuploaded.jpg
The download failed. The maximum file size is 10 MB.
RusHour needs the contact information you provide to contact you about our job openings. You may unsubscribe from these communications at any time. For more information, please see our privacy policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.