RusHour: The solution for centralizing and optimizing orders

"Thanks to RusHour, we have focused on our passion - authentic Italian cuisine. The solution allows us to efficiently manage delivery orders and much more"Anthony, Costanza manager

The restaurant

Costanza is a dark kitchen located in Marseille, offering authentic and quality Italian cuisine on delivery. Founded by Italian Delivery in 2021, the family-run establishment features market-fresh products and a warm atmosphere to offer a unique dining experience. Anthony, Costanza's manager, describes his passion for the flavors of modern Italy as follows:"We are proud to be able to help you rediscover the flavors of modern Italy and to share them in Marseille with family, friends, at the office or one-on-one with yourself! For a nostalgic return to our origins or simply to travel...". With a menu of original dishes concocted on site by a team of chefs, Costanza is appreciated by locals and gourmets alike in Marseille.

The situation

Since Costanza opened in 2021, the dark kitchen has seen a significant evolution in its order management and delivery drivers thanks to the collaboration with RusHour. Before using RusHour, Costanza was facing many issues, including managing its different menus on delivery platforms, managing its delivery drivers in the restaurant...

"We were overwhelmed and out of our depth managing all the orders from different media, it was taking up a lot of our time and energy," said Costanza's owner.

The solution

That's when RusHour stepped in to provide a complete and efficient solution. RusHour centralized all orders on a single tablet and printer, allowing Costanza to easily manage all menus from different delivery platforms simultaneously. In addition, RusHour provided a Business Manager that allowed Costanza to analyze order and customer data to improve its business management.

"RusHour has been a true partner for us, their solution has allowed us to focus on our core business, authentic Italian cuisine, freeing up our time to better serve our customers," added the Costanza owner.

By centralizing all orders, Costanza was also able to eliminate all shelves from delivery platforms, reducing errors and delays in order management. In addition, RusHour has made it easier for Costanza to manage its delivery drivers by showing them the status of their order through a delivery screen located at the restaurant's front desk. A delivery application allows them to track orders and optimize delivery routes.

Thanks to RusHour, Costanza has been able to meet the challenges of order management and delivery, providing a superior delivery experience for its customers. Working with RusHour has allowed Costanza to focus on improving its cuisine and product quality.

"We are proud to work with RusHour, their solution has allowed us to revolutionize the way we run our business and focus on what really matters to us, our passion for authentic Italian cuisine," concluded the Costanza owner.

Ultimately, Costanza's story is an example of how RusHour has helped many dark kitchens overcome the challenges of order management and delivery, providing them with a comprehensive and efficient solution that allows them to focus on their core business and provide an exceptional delivery experience to their customers.

‍