Privacy Policy

Learn more about our privacy policy

Your privacy is important to us. It is RusHour SAS's policy to respect your privacy regarding information we may collect from you on our website (, our platform and other sites we own and operate.


- Partner" refers to third-party food delivery operators that offer consumers a digital platform to order food from restaurants and a platform for restaurants to accept online orders.

- Platform" means the user platform of RusHour.

Scope of this Privacy Policy

This Privacy Policy applies to your use of RusHour SAS, the Website and the Platform. It does not apply to your use of other sites, services or applications, or to information we collect through other methods or sources, such as sites owned or operated by our affiliates or vendors. Be sure to check the privacy policy of any site, service or application you use, as privacy practices often differ.

1. Information we collect

Log data:

When you visit our website and/or Platform, our servers may automatically record standard data provided by your web browser. This may include the Internet Protocol (IP) address of your computer, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data :

We may also collect data about the device you use to access our website. This data may include device type, operating system, unique device identifiers, device settings and geolocation data. What we collect may depend on your individual device and software settings. We recommend that you check the policies of your device manufacturer or software provider to see what information they make available to us.

Personal information:

We may ask you for personal information, such as: Name, Business name, Email, Phone/mobile number, Business address, Payment information, Login credentials to partner platforms.

Professional data:

Business Data refers to data that accumulates during the normal operation of our platform. This may include transaction records, stored files, user profiles, analytics and other metrics, and other types of information created or generated as users interact with our services.

2. Legal basis of the treatment

We will treat your personal information lawfully, fairly and transparently. 

These legal bases depend on the services you use and how you use them, which means we only collect and use your information in the following cases:

- necessary for the performance of a contract to which you are a party or to take action at your request before entering into such a contract (for example, when we provide a service you request);

- it serves a legitimate interest (not overridden by your data protection interests), for example for research and development, to market and promote our services, and to protect our legal rights and interests;

- you give us your consent to do so for a specific purpose (for example, you may consent to us sending you our newsletter); or

- Where you consent to us using information about you for a particular purpose, you have the right to change your mind at any time (but this will not affect any processing already carried out). 

We do not retain personal information longer than necessary. 

While we maintain this information, we protect it by commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. 

However, please be advised that no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute data security. 

If necessary, we may retain your personal information to comply with a legal obligation or to protect your vital interests or those of another individual.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner inconsistent with those purposes:

- provide you with the basic functionality of our platform;

- to process transactional or ongoing payments

- to contact you and communicate with you; and

- for analytical, market research and business development purposes, including operating and improving our website, related applications and related social media platforms.

4. Disclosure of Personal Information to Third Parties

RusHour SAS does not allow third parties to collect personally identifiable information from users, but we may disclose personally identifiable information to third party service providers to enable them to provide their services, including (without limitation) computer, data storage, web hosting and server service providers, debt collectors, maintenance or problem resolution providers, marketing or advertising providers, professional advisors, and payment system operators.

5. International Transfers of Personal Information

The personal information we collect is stored and processed in France, or in countries where we or our partners, affiliates and third party suppliers have facilities. We will ensure that any transfer of personal information from countries within the European Economic Area (EEA) to countries outside the EEA is protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or by using binding corporate rules or other legally accepted means.When we transfer personal information from a country outside the EEA to another country, you acknowledge that third parties in other jurisdictions may not be subject to data protection laws similar to those in our jurisdiction. There are risks if any of these third parties engage in an act or practice that would violate data protection laws in our jurisdiction, which may mean that you will not be able to seek redress under the data protection laws of our jurisdiction.

6. Your rights and control of your personal data

‍Choiceand Consent: By providing us with Personal Information, you consent to our collection, holding, use and disclosure of your Personal Information in accordance with this Privacy Policy. You are not obligated to provide us with Personal Information, however, if you do not do so, it may affect your use of our Platform or the products and/or services offered on or through it.

‍Informationfrom Third Parties:If we receive personal information about you from a third party, we will protect it as set forth in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have that person's consent to provide that personal information to us.

‍Restrict: You may choose to restrict the collection or use of your personal information. If you have already agreed to our use of your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the contact information below. If you ask us to restrict or limit the way we process your personal information, we will inform you of how the restriction affects your use of our website or our products and services.

‍Data Accessand Portability: You can request details of the personal information we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV or other easily machine readable format. You may ask us to delete the personal information we hold about you at any time. You may also request that we transfer such personal information to another third party.

‍Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

‍Data Breach Notification: We will comply with the laws applicable to us with respect to any data breach.

‍Complaints:If you believe that we have violated any relevant data protection law and you wish to file a complaint, please contact us using the contact information below and provide us with full details of the alleged violation. We will promptly investigate your complaint and respond to you in writing with the results of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory body or data protection authority in connection with your complaint.

‍Unsubscribe: To unsubscribe from our email database or opt-out of receiving communications (including marketing communications), please contact us using the contact information below or unsubscribe using the unsubscribe options provided in the communication.

7. Cookies

We use "cookies" to collect information about you and your activity on our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so that we can understand how you use our site. This helps us deliver content to you based on the preferences you have specified. For more information, please see our cookie policy.

8. Transfer of activities

If we or our assets are acquired, or in the unlikely event that we cease operations or go out of business, we will include the data among the assets transferred to any party that acquires us. You acknowledge that such transfers may occur and that the parties acquiring us may continue to use your personal information in accordance with this policy.

9. Limitations of our policy

Our website and Platform may be linked to external sites that are not operated by us. Please be aware that we have no control over the content and policies of these sites and cannot accept responsibility for their respective privacy practices.

10. Changes to this Policy

We may, at our discretion, change our privacy policy to reflect current acceptable practices. We will take reasonable steps to notify users of changes through our website. If we make a material change to this privacy policy, for example by changing the legal basis on which we process your personal information, we will ask you to consent again to the amended privacy policy.

Cookie Policy

Nous utilisons des cookies pour améliorer votre expérience de {{ URL::to(‘/ }}. Si vous ne souhaitez pas accepter de cookies de notre part, vous devez configurer votre navigateur pour qu'il refuse les cookies de, étant entendu que nous pourrions ne pas être en mesure de vous fournir certains des contenus et services que vous souhaitez.

What is a cookie?

A cookie is a small piece of data that a website stores on your device during your visit, usually containing information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the purpose of the cookie, and the lifetime of the cookie itself.Cookies are used to enable certain features (e.g., logging in), to track site usage (e.g., analytics), to store your user settings (e.g., time zone, preferences), and to store your personal information. Cookies are used to enable certain features (e.g., logging in), to track site usage (e.g., analytics), to store your user settings (e.g., time zone, notification preferences), and to personalize your content (e.g., advertising, language).Cookies set by the website you are visiting are typically called "first-party cookies," and generally only track your activity on that particular site. Cookies set by other sites and companies (i.e., third parties) are called "third-party cookies" and may be used to track you on other websites that use the same third-party service.

Types of cookies and how they are used :

  • Essential cookies

Essential cookies are essential to your experience of a website, as they enable basic functions such as user login, account management, shopping carts and payment processing. We use essential cookies to enable certain features on our website.

  • Performance cookies

Performance cookies are used to track how you use a website during your visit, without collecting any personal information about you. Generally, this information is anonymous and aggregated with information tracked by all site users to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may be experiencing, and make better policy decisions to improve their audience's overall website experience. These cookies may be set by the website you are visiting (first party) or by third party services. We use performance cookies on our site.

  • Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you visit (such as language and time zone settings). With this information, websites can provide you with personalized, enhanced or optimized content and services. These cookies may be set by the website you are visiting (first party) or by a third party service. We use functionality cookies for certain features of our site.

  • Targeting/Advertising Cookies

Targeting/advertising cookies are used to determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to serve targeted ads or to limit the number of times you see an ad. This allows companies to improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you are visiting (first party) or by third party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

  • How to control or decline cookies

If you do not wish to accept cookies from us, you can set your browser to refuse cookies from our website. Most browsers are set to accept cookies by default, but you can update these settings to refuse cookies altogether or to alert you when a website attempts to set or update a cookie.If you browse websites from multiple devices, you may need to update your settings on each individual device.While some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you cannot access certain features and content on the sites you visit.

No long-term contracts, no traps.