Improve online order management with RusHour

Cot Cot: RusHour improves service quality and sales

"We have been able to improve our sales and online service quality, while reducing the costs associated with online order management."

The restaurant

Cot Cot, a must-visit Parisian restaurant for lovers of quality street food. Since 2017, they have been offering dishes inspired by the best Chicken Joint in New York, with a focus on environmental responsibility. The Cot Cot team bends over backwards to provide attentive service and a friendly atmosphere.

The situation

The restaurant faced several issues related to the management of its orders and employees. First, the company needed a more reliable solution than the one previously used for online order taking to minimize order errors and delivery delays. In addition, the use of multiple tablets for order management was becoming increasingly complex and costly. The company also wanted in-depth performance analytics across all of its stores, as well as alerts to better monitor its employees. "We could no longer afford to have order errors or late deliveries. This was not only affecting our brand image, but also our sales," said the owner of Cot Cot.

The solution

Thanks to RusHour, Cot Cot was able to solve these problems by using a single management tool for all its online ordering platforms. RusHour's simple and intuitive interface allowed Cot Cot to centralize all its orders in one place, reducing order errors and delivery delays. "RusHour provided us with detailed reports on our performance, which allowed us to analyze our point of sale and make informed decisions to improve our sales," according to Thomas. This allowed for better optimization of operations and marketing strategies.

Finally, RusHour's employee monitoring features have allowed Cot Cot to better monitor the performance of its employees and to set up alerts to quickly resolve any problems. As a result, thanks to RusHour, Cot Cot has been able to improve the quality of its delivery service and optimize its internal operations, which has had a positive impact on its customer satisfaction and financial results. "We are extremely satisfied with the results we have achieved with RusHour. We were able to improve our sales and the quality of our online service, while reducing the costs associated with managing online orders, and we even took the opportunity to create another virtual brand."

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