How the Tacos Avenue franchise improved its service through technology

"Thanks to the centralization of data with RusHour, we have a better understanding of our customers' ordering habits, which allows us to continue to offer them a variety of original and tasty tacos, always with fast and efficient ordering to satisfy customers in a hurry." - Solene, Tacos Avenue franchise owner.

The restaurant

Tacos Avenue is a fast food franchise specialized in tacos. Founded in 2007, it now has more than 25 outlets in France and abroad. The franchise is distinguished by a wide range of original and tasty tacos, as well as a fast and efficient ordering system to satisfy customers in a hurry.

The situation

Before adopting RusHour, the Tacos Avenue franchise in Clermont-Ferrand was facing several major problems that made the management of their restaurant more complicated. Solène, the owner of a Tacos Avenue franchise, testified to these difficulties, saying: "We had problems managing our customers' orders. The tablets were not very practical and the POS system was not integrated. We also had to manage multiple virtual brands and centralize all the data, which was very tedious."

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The solution

However, by using RusHour, Tacos Avenue was able to solve all of these problems. Solene explained: "We started using RusHour for our orders and it has really been a turning point for our restaurant. Everything is now integrated and we can manage all our virtual brands easily. The centralized data is also very helpful and allows us to better understand our customers and their ordering habits."

By using RusHour, Tacos Avenue has also seen an improvement in the productivity of their staff. Solene added, "Our staff is now more productive because they no longer need to take orders manually and can focus on preparing the dishes. Order errors are also much less frequent."

In short, thanks to the use of RusHour, Tacos Avenue has managed to solve several major problems and improve the overall management of their restaurant.

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