"Before, we used to use aggregators, but since we adopted RusHour, this solution has become an essential part of our long-term growth strategy."
Maxime, owner of Mrs. Shawn
The restaurant
Mme Shawn is a restaurant chain offering Thai cuisine, of which Maxime is the owner. Located in Paris, Mrs. Shawn offers a cuisine mixing tradition and creation through sweet and sour dishes, made of fresh products directly imported from Thailand. Her goal is to provide a unique culinary experience to her customers by offering them subtle and voluptuous flavors, and to make them "sabai jai" (happy in Thai).
The situation
Prior to adopting RusHour, Ms. Shawn, a group of Thai restaurants, was facing several issues with order management and deliveries. According to Operations Manager Edouard, the restaurant was having trouble handling the delivery rush, which resulted in order errors and an inability to manage the delivery crowd. In addition, there were problems with the unavailability of certain products and the inactivity of the outlets. All of this had a negative impact on the restaurant's brand image and customer satisfaction.
The solution
Since adopting RusHour, Shawn's restaurant has seen a significant improvement in its internal operations. The solution has made it possible to centralize all orders in one place, thus avoiding order errors and delivery delays. In addition, the rush management feature has been particularly helpful in dealing with busy delivery drivers during peak hours, optimizing order preparation times and improving delivery service quality.
According to Edouard, "RusHour has allowed us to better manage our deliveries and optimize our operations in real time. Thanks to RusHour's simple and intuitive interface, we were able to remove all the shelves and quickly set up alerts on product unavailability and inactivity at our points of sale, which allowed us to better anticipate our customers' needs and adapt our offer accordingly."
Finally, the performance tracking feature has allowed Shawn to analyze sales data and optimize her marketing strategy, which has had a positive impact on customer satisfaction and the bottom line. In short, RusHour has enabled Shawn to better manage her operations, optimize her performance, and improve the quality of her delivery service, all of which have contributed to a better customer experience and bottom line for the restaurant.
"They are always there to answer our questions and help us resolve any issues quickly."
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