5 ways to improve your restaurant's customer service
Check out our five tips for improving customer service in the restaurant industry.
As a restaurant owner, you are faced with many tasks: hiring and managing your staff, monitoring your stocks, creating and implementing your
marketing campaigns, managing your working capital... You almost forget the most important thing: cooking good food for your customers. As we know, consumer habits have changed: they no longer want to just eat your food, they also want it delivered to theirs! This sometimes means that you have to be present on several delivery platforms, and that you have to carry around invasive shelves...
Because we don't want to leave you with a big headache at the end of the day, we've done some work for you. In this article you will see how online ordering has changed, and how RusHour can help you develop home delivery.
Some figures as an appetizer:
- 31% of adults log on to delivery platforms at least twice a week;
- 60% of adults order delivery or takeaway at least once a week;
- 300% is the growth rate of the delivery sector.
And if you're still hesitating to take the plunge into delivery, here's the main course:
- 25% of delivered customers say they spend more than if they were eating in a restaurant;
- 67%: Customers who are delivered will visit the physical store 67% more often than adults who do not order online.
Unfortunately, experience shows that 43% of restaurant owners believe that delivery platforms damage their relationship with their customers.
If reading these figures fills you with optimism, but you're worried about being more stressed when you start delivering, RusHour is for you.
RusHour offers two ingredients to help you thrive in online sales: Business Manager and Order Manager.
Thanks to the Order Manager, all your online orders land on a single tablet. This clever little manager allows you to take control of your online orders. Aggregation, management and optimisation support you in growing your business.
- A single tablet: group your orders from the delivery platforms on a single terminal. All your activity and performance are displayed on the same interface;
-Management of your menus and schedules: you have no more cucumbers or onions? Are you opening earlier on Saturdays? Change your menus and opening hours once, and see all your profiles from all your platforms updated. Updating your menus ensures that your customers can be delivered the dish they've been waiting for!
- Automatic order taking and printing: no more errors with automatic order acceptance and printing. This means fewer unhappy customers and a faster growing business!
- Growth: Expand your business and increase your revenue by creating and growing new delivery platforms. Create virtual brands to provide consistent offers and expand your customer base.
- Support : you are never alone with Rushour. A dedicated partner listens to you and advises you on how to succeed in online sales.
About RusHour
RusHour s mission is to become a trusted partner for restaurants worldwide, offering several products and services that help restaurants adapt to the technology and trends of tomorrow. We provide our clients with a unique way to manage all online orders from multiple platforms from one place. At the same time, our team of experts is on hand day in and day out to support restaurant owners through this change.
Any questions? Write to us: hello@rushour.io
Need a demonstration? Make an appointment right here!
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