5 ways to improve your restaurant's customer service
Check out our five tips for improving customer service in the restaurant industry.
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RusHour allows you to track the performance of all your delivery orders in real time, regardless of the platform. Discover the three most important reports you must analyze to improve your delivery service today.
You know that analyzing your performance data can optimize your establishment's results and increase your sales. Be careful, this should not become a full time job! If you have chosen to become a restaurant owner, it is probably to offer good food to your customers, and certainly not to spend your time behind a computer screen
With the RusHour reporting dashboard, you simply track your performance and find time to do what you love to do. And what's the best part? The report feature is available to all clients, and there are no additional costs. Before we explain how this indispensable tool works, let's see why tracking your performance is essential for your restaurant.
If you own your own restaurant, you have to make many decisions. But how many of them are based on hard numbers? Think about it: if you offer delivery, you're already collecting information by the hundreds every day. You can identify what your customers order most often, you know the average value of an order, you know when the rush is likely to occur,... But you can't get an overview of all this data, and it loses its relevance when it is really an indicator.
With RusHour, you can track the performance of all your delivery orders in real time, regardless of the platform. Our solution connects all your delivery applications to provide you with a single, accurate and actionable performance report.
Our performance report aggregates your restaurant's historical total sales data . With this information, you'll be able to identify patterns, estimate future performance, and track your restaurant's progress toward its goals. You will understand from this report how the data changes over time. Note that this is only useful if you can sort and display the numbers effectively.
RusHour's Analytics solution allows you to filter performance on several parameters to help you determine what is working and what is not.
You will be able to filter your data by sales channel to see how you are performing on each of your delivery applications.
Do you have multiple outlets? Compare the performance of each of them.
If you're wondering if it's a good idea to offer brunch, you'll be able to filter by day and time when you see the most orders coming in and when you could use that new traffic.
RusHour's report with filter allows you to analyze your performance over defined periods of time, different delivery platforms, various points of sale, several brands, ... You will be able to use this data as you need it.
How to access the RusHour performance report?
The RusHour lost sales report helps you to check that you have less and less of them. Imagine for a moment that you are not a RusHour customer yet (or you already have the solution, but you have not activated the automatic order acceptance function).
You're having lunch in your restaurant, and several orders from multiple platforms arrive while your team is busy elsewhere. You hear the order notification bells. Your staff is guiding customers to a table on the patio, your cooks are cooking, the courier is passing a plate to a table in the back, your servers are with other customers... The notifications are still coming in.
You rush behind the counter to press "Accept" but the orders are passed right under your nose!
You have missed several orders and this will inevitably affect your finances. Missed orders, such as cancelled or changed orders, do exist, but you can reduce their number by using RusHour's lost sales report.
With our report, you'll see the impact of missed, cancelled or changed orders on your bottom line. You will identify order errors and learn how to eliminate them. Reduce your lost revenue with RusHour's Lost Sales Report.
How to access the RusHour lost sales report?
Want to identify the key ingredients in your menu to design one that appeals to all customers? The Product Report and Modifier helps you identify the items that are most in demand to help you optimize your menu and increase orders.
Find out what your customers love with the "Top items by units sold" chart. You will be able to create menus that meet your customers' demands and expectations. Thanks to our tool, you will be informed of the improvements to be made to your menus in order to generate more orders. For example, if you see that your cheese burger is a hit on delivery, why not create several variations: a vegetarian burger, a chicken burger, ...
And if in summer your salads go faster than your burgers, you'll only need a few clicks to update your menu!
How to access the RusHour products and modifiers report?
Exporting your data has never been easier! You can download them in CSV and XLSX formats. Just click on "Export" in the graphical view to retrieve your data.
Our new Reporting tool is free, so now is the time to take advantage of it and test this indispensable feature. Say goodbye to spreadsheets and stop wasting money today!
About RusHour
RusHour s mission is to become a trusted partner for restaurants worldwide, offering several products and services that help restaurants adapt to the technology and trends of tomorrow. We provide our clients with a unique way to manage all online orders from multiple platforms from one place. At the same time, our team of experts is on hand day in and day out to support restaurant owners through this change.
Any questions? Write to us: hello@rushour.io
Need a demonstration? Make an appointment right here!
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