How RusHour helped Costanza manage its orders and deliverers to improve its business
"Thanks to RusHour, we focused on our passion, authentic Italian cuisine..."
ES
Whether you need to find time to focus on your cooking, or you're looking to improve the quality of life for your employees, RusHour offers 9 unexpected ways to boost your restaurant's delivery service.
If our partners think that RusHour gives their establishment wings, it is not for nothing! If you have been in the restaurant business for some time, you surely know that it is important to optimize deliveries. Aggregating orders, analyzing them, integrating them, ... everything is important and time-consuming. With a quality partner like RusHour on your side, you can easily increase your sales and efficiency. The presence of RusHour reduces stress and the number of errors.
Our solution gets rid of the multiple shelves so you can have a clean, uncluttered and organized countertop!
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When you received your first order, you probably jumped up and down. But as the orders kept coming in, so did the amount of paper and ink you had to use to meet that demand. We've seen how expensive printer ink and paper can be for a restaurant.
Our customers have found that when they use RusHour, they save a lot of ink, toner and paper. Our printers do not require any ink.
As you know, running a restaurant means you can't be afraid to multi-task. The problem is that it leaves you little time to sit back and enjoy your work in good company. With RusHour, you can use the time you used to spend dealing with your problems in a different way. Who knows, maybe this time will allow you to share a meal with a distinguished guest...?
As a restaurant owner, you often pay attention to your gas, electricity and water bills. These make up a significant percentage of your establishment's operating costs. Want some good news? RusHour can help you reduce your electricity bills!
The process is simple! Instead of having four or five tablets plugged in and working at the same time, you only have one. With RusHour, things are easier and your equipment takes up less space. Our tablet and printer can be combined in one place, which saves you a lot of energy.
With an effective analytics solution at your side, you can more easily expand the customer base of your establishment. You can also stimulate repeat orders and why not, if the inspiration is there, create new dishes that will spoil your customers' stomachs. The RusHour solution has already helped restaurant chains to create new types of cuisine and attract new market shares.
These establishments first found that they could use RusHour easily, without it creating congestion at any stage of their delivery service. They then tested new menus, price ranges, and delivery products that only they could offer. Some created a menu named after their restaurant chain, for example. For some of them, this worked so well that they decided to expand what was originally intended to be just a diet menu to their entire restaurant!
Restaurateurs are used to working with the unexpected. For example, a delivery service that works a little too well causes employees to be overworked and therefore very tired. The difficulty of the task is very real. Add to this the shortage of servers that you are most likely facing, and you can see why it is important to do everything possible to promote the well-being and satisfaction of your employees at work.
With RusHour's order management (i.e. automatic order acceptance, menu management on all your platforms at the same time, pausing your shop window when you are on vacation, etc.) you can make your employees happier by reducing their stress load.
Many of our clients tell us that RusHour has had a positive impact on all their employees.
Their morale is much better than before. For example, it is no longer necessary for a restaurant owner to have one of his employees stand still in one place to monitor all the shelves. Automatic orders close themselves, and are directed directly to the printer and the relevant point of sale. Clearly, it's one less stress for the team. Some restaurant owners even want to put all their delivery platforms on hold on Friday nights, at the peak of the rush! Indeed, when everything is as simple as a click, it makes you want to take advantage of it!
A restaurant often offers a hectic pace of work to its employees. Delicious food, lots of customers, that's all well and good, but it also means tons of spreadsheets! Managing a restaurant's finances is not easy, it's time consuming and demanding. And if you add to that taking orders, answering the phone, modifying menus or supervising the teams, the task quickly seems exhausting and discouraging. Oh, and we forgot that you also have to keep your customers satisfied!
With RusHour's "Advanced Reports" and "Insights" features, you can easily see where you are making money, where you are losing money, and where you are missing money. With RusHour, you can take the temperature with concrete data and information. It tells you whether you should improve your menu or not, make an inventory, hire more staff, review the strategy, ... And all this without a secretary or an assistant!
We had the opportunity to hear from one of our clients. He told us that customers call him all day long. When he heard about RusHour, he realized that he could have a platform that would gather all his delivery notes.
The main thing that worked in our favor was the fact that our solution is known to be easy to use. We know that you need this simplicity on a daily basis. We are very proud of the fact that among the companies that called this professional to propose their services, it is ours that he chose when we had not even contacted him.
When he heard that all his orders could be placed on one tablet and printed directly in the kitchen of his restaurant, he thought that he had just found a secretary! And yes, RusHour is also your secretary: it takes care of all applications. We were very happy to know that the staff at the reception was very happy with the arrival of RusHour in their restaurant. They did not know that such a solution could exist!
Since you offer delivery, you will be able to see your order history in RusHour. But it wouldn't make much sense to draw conclusions only from the data retrieved from the platforms. That's why RusHour reports allow you to go further.
They allow you to keep an eye on the performance of your various ingredients and menus, and identify actionable information that will allow you to offer the best possible menus to your customers. Monitor your various items and remove from your menu those dishes that are not, or are too little, successful. The same goes for those that are not available. It is better to offer less choice to your customers, but that the proposals you make meet the demand, that you have enough stock, and that your menus are optimized for delivery.
You will be able to see reports from the last 7 or 10 days, the last 6 months, or even further back. In any case, you will be able to keep an eye on your income as well as on the items that are selling the best. If any errors should occur, if you should have menus that often lead to refund requests or complaints, you will be able to change the menu or even remove it from your card quickly.
Did you know that 80% of customers place their delivery order from the platform's homepage? This means that if your restaurant is not listed on this page, you have less chance of making sales.
In order to rank high on the homepage, you need to combine speed, good reviews, good service, frequent discounts, efficiency and maximum conversions. In other words, you need to make your customers so happy with you that they give you a five-star word-of-mouth! RusHour's management tools help you improve your speed, accuracy and order fulfillment to get a better ranking on your favorite platforms.
The United States proves it to us. The impossible is possible. For example, a partnership between Chevron and Jackson Food Stores has resulted in the use of the equivalent of our solution across the United States. The goal was to develop third-party delivery through their respective storefronts. When the teams discovered this solution, they all adopted it to better manage their delivery business.
RusHour is capable of delivering multi-site solutions just like its American counterpart. And with such easy-to-use tablets and features, we too will be able to help chains grow from 0 to 407 stores!
The Americans say, "There was no delivery program like this before. With all the intricacies that go into running a store: accounting, payroll, customer service orders, cleaning, stocking and everything else, it's nice not to have to worry! This solution has created a real efficiency gain and consolidated our entire process."
So, who among you wants to live a similar experience?
About RusHour
RusHour s mission is to become a trusted partner for restaurants worldwide, offering several products and services that help restaurants adapt to the technology and trends of tomorrow. We provide our clients with a unique way to manage all online orders from multiple platforms from one place. At the same time, our team of experts is on hand day in and day out to support restaurant owners through this change.
Any questions? Write to us: hello@rushour.io
Need a demonstration? Make an appointment right here!
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