"Thanks to a successful collaboration with RusHour, Pokawa has been able to optimize its order preparation and delivery processes, providing a quality experience for its customers while strengthening its position in the fast food market in Angers."
The restaurant
Pokawa is a chain of restaurants offering pokés, a traditional Hawaiian dish made of marinated raw fish, rice, vegetables and seasonings. Founded in 2017 by Samuel Carré and Maxime Buhler, Pokawa has rapidly expanded in France and around the world.
Their concept focuses on fresh, healthy ingredients and a happy, positive atmosphere inspired by Hawaiian culture. "We created Pokawa to share our love for pokies and our passion for Hawaiian culture. We believe that eating healthy can be delicious and fun, and we want to provide our customers with an experience that transports them straight to a white sand beach in Hawaii."
The situation
The story of Pokawa in Angers is a great illustration of how technology can help businesses tackle complex operational challenges. When the poké bowls franchise opened its doors in 2019, it quickly ran into challenges managing delivery orders and the flow of delivery drivers, while ensuring the quality of its products. "We quickly realized that we needed a solution to manage orders in real time and avoid picking errors. With the help of RusHour, we were able to centralize all orders on one tablet, which allowed our kitchen teams to better anticipate the workflow and reduce the waiting time for our customers," Benjamin explains."
The solution
By using RusHour's features, such as production screens (KDS), Pokawa has been able to optimize its delivery management and minimize order errors. The delivery screens allow the deliverers to see the status of their order, whether it is in preparation or ready, which avoids delays and customer dissatisfaction. In addition, RusHour's Business Manager tool has allowed Pokawa to analyze its sales data and better understand its customers' preferences, which has helped improve the quality of its offerings.
Today, Pokawa is one of the most prominent players in the fast food market in Nantes, thanks in part to the successful collaboration with RusHour. The operational challenges the company faced when it first opened were overcome with the help of technology, and the quality of the customer experience has improved significantly.
"Working with RusHour has allowed us to better understand our customers and adapt our offering accordingly. Thanks to their expertise, we were able to optimize our order preparation and delivery processes, while providing a quality experience to our customers. We are delighted with this fruitful collaboration which has strengthened our position in the fast food market in Nantes", says the owner of Pokawa Nantes.
With the centralization of all orders on a tablet, alerts on product unavailability and data analysis through business manager, restaurants can optimize their production chain and adapt to the needs of their market in real time.
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